Mobile Delivery
- What is Influxis Mobile Delivery System and what does it do?
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Utilizing the latest technologies, this service enables customers to stream their video content directly to popular mobile platforms including Android, Blackberry, iPhone/iPad, Windows Mobile, and Sony PSP.
Influxis' mobile streaming allows your audience to watch video content directly on a mobile device's native video player. - What are the advantages of using Influxis Mobile Delivery System?
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Influxis Mobile makes it convenient for your audience to enjoy your video content wherever they are, and it is easy to share with families and friends using social networks, email, or SMS.
- What mobile platforms are supported?
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Most major mobile platforms are supported including Android, Blackberry, iPhone/iPad, Windows Mobile, and Sony PSP. Make sure you are updated to the latest OS version for your platform, because some older versions may not work. For example, anything previous to 2.0 for Android is not supported by Influxis Mobile. In addition, phones with modified firmware are not supported.
- What are the supported file types?
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Essentially all video formats are supported, however flv files take longer to upload and encode than other file formats. For optimal performance we recommend using mp4 or mov files.
- How does Influxis Mobile Delivery System work?
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When you upload a video or broadcast a live stream, the Influxis Mobile system automatically generates a URL that can be accessed from a mobile device to view the video from its native video player. This link automatically detects the mobile platform in use and provides the correct video format for seamless playback.
- After I have signed up, how long will it take before my account is active?
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Your account will be activated immediately upon signing up.
- How do I upload my videos and other files to my account?
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Video files are uploaded from your computer using the Influxis Mobile Account Manager. If you have an Influxis FMIS account you can also import videos from it using the IMPORT INFLUXIS FILES button found by clicking on the Videos tab. The first time you do this you will be asked to confirm your Influxis FMIS account information.
- How do I broadcast a live stream?
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Using our Live Stream Manager, you can quickly and easily set up a live stream that generates a URL for you to share your stream via email, SMS, or social networks. Click on the LIVE tab to find out more about how to stream live using the Flash Media Live Encoder.
*Please note, only 20 SMS messages can be sent per month per account.
- How many videos can I upload at once?
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For best results, only 1 video should be uploaded at a time.
- Is there a limit of the size of files I can upload?
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Files up to 1 GB in size can be uploaded.
- What if I have files bigger than 1 GB? Can I use FTP?
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Currently, FTP access is not available for uploading videos.
- What is the default screen size of my videos?
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Video size shows at 480 x 320 resolution.
Setting Up a Plan
- Why do I need Disk Space?
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Disk space is used to store uploaded files on the Influxis Mobile server. Disk space can be exceeded; however this may result in disk space overages. Overage charges are $2.50 per GB. As long as you upgrade before the next month to cover your disk space overages or delete files to reduce your disk space, you will not be billed overage charges.
- What is Bandwidth Transfer?
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Bandwidth transfer is the amount of data passed through the server when a user watches a video through the Influxis Mobile Delivery System. Bandwidth transfer can be exceeded; however this may result in bandwidth transfer space overages. Overage charges are $0.55 per GB. As long as you upgrade before the next month to cover your bandwidth overages, you will not be billed overage charges. Bandwidth transfer resets on the 1st of each month
- How do I calculate bandwidth transfer?
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1 minute of video will use approximately 4 MB of bandwidth transfer.
Example: 4 hours of video viewed = approximately 1 GB bandwidth transfer.
- What if I just want to do some testing?
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We recommend you start out with a small amount of disk space and bandwidth transfer. Our free plan is a basic setup for those who want to test the capabilities of the Influxis Mobile Delivery System. You can always upgrade your account later.
- What if I want to run a large one-time event?
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You can upgrade your plan at anytime. If you need to increase your disk space and bandwidth transfer limits past what is available on the plan builder, please contact our sales team for further assistance.
- I'm not sure how much usage to expect! Also, I think my usage will increase in the future. What should I do?
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Using the Account Manager, you can upgrade your plan at anytime to cover overages or abnormal usage.
- What is the minimum signup period? Am I bound by a contract?
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The minimum signup period is 1 month. There are no contracts.
- Do you offer discounts for longer subscription terms?
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Yes. You can reduce the monthly rate by prepaying in quarterly or annual installments. The discounts are 15% for quarterly billing and 20% for annual billing.
- I'm an Influxis FMIS customer. How do I create an Influxis Mobile account? What are the benefits?
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Simply log into Influxis Mobile with your Influxis FMIS username and password. The Mobile Delivery System will instantly import your Influxis FMIS account information. You will then be able to import videos from your Influxis FMIS account. In addition, you will receive 500 MB disk and 5 GB transfer in your upgraded Free Mobile plan, as opposed to the standard free plan with 50 MB disk space and 1 GB bandwidth transfer.
You can also access the Influxis Mobile platform via a link under the TOOLS tab of your Influxis FMIS account labeled Mobile Delivery.
If you already signed up for a free plan with Influxis Mobile and then you decide to sign up for Influxis FMIS hosting, just contact our Mobile support team to request an increase to 500 MB disk space and 5 GB bandwidth transfer in your free plan. - How do I upgrade my account? How long will this take? Are there any penalties?
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You can instantly upgrade through the Account Manager. There are no penalties for upgrading. Upon upgrading, you will only be charged the prorated amount or difference between the two plans, based on your billing date.
If you downgrade to a lower plan and you have used more bandwidth transfer during the month than the new bandwidth transfer limit in the lower plan, you may be billed for overages. We advise that you wait until you are sure of your lower usage before downgrading your plan. We also recommend you wait until just 1-2 business days before your billing date to downgrade.
- How do I cancel service? Are there any cancellation fees?
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You can cancel instantly through the Account Manager. There are no cancellation fees. If you pay for a quarterly or annual subscription and decide to cancel before the end of your billing cycle, you will be refunded the prorated monthly amount minus any applicable discounts.
Upon cancellation, your service will be suspended and your uploaded content will be permanently deleted. You can reactivate the service at any time with your username and password.
- What forms of payment does Influxis Mobile accept?
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We accept credit card payments only by Visa, Mastercard, or American Express. We do not accept Paypal or other internet money transfer sites.